Shipping Information

All orders are shipped within 36 hours from our warehouse.

You will receive a tracking link by email as soon as your order is dispatched. Tracking can take up to 24–48 hours to show movement after you receive the link. If you cannot find the email, please check your spam or promotions folder.

Estimated delivery times

USA 🇺🇸 8–12 Days

UK 🇬🇧 4–7 Days

AUS 🇦🇺 4–8 Days

EU 🇪🇺 6–12 Days

CA 🇨🇦 8–10 Days

Rest of the World 🌍 8–21 Days

We partner with trusted national carriers in each region for reliable delivery and end-to-end tracking.

• UK orders ship with Royal Mail Tracked
  
• Australia with Australia Post Tracked
  
• USA with USPS Tracked
  
• Canada with Canada Post Tracked
  
• New Zealand with NZ Post Tracked
  
• EU and Rest of World with an appropriate tracked service via our logistics partners

Order Modification

If you wish to modify your order, such as changing the quantity, address or product, we can accommodate this request within 12 hours of placing the order. After 12 hours, the order may already be in the shipping process, and modifications will no longer be possible.

Missing or Damaged Items

If your package is missing items or arrives damaged, please contact us within 7 days of delivery to file a claim. Be sure to provide your order number, photos of the packaging (if damaged), photo of the packing slip (missing item claims), and a description of the issue. Claims submitted after 7 days may not be eligible for resolution.

Note for Packaging Damage:

We always aim to deliver your items in great condition, and we carefully package every order to ensure they arrive safely. However, please note that if the packaging gets damaged during transit but the item itself remains fully functional, it won’t be eligible for a replacement or refund. For any questions, please reach out to our team at support@unveiledfaith.co

Delivered but Not Received

If your tracking shows that your package has been marked as “Delivered,” but you have not received it, please file a claim directly with the carrier. You will need to provide us with the proof of loss or a formal claim confirmation from the carrier. Claims for packages marked as delivered will not be eligible after 7 days from the delivery date.

Undelivered or Delivered-But-Not-Received Parcels

If a parcel is undelivered due to an insufficient, incorrect, or incomplete address provided by the customer, we are unable to offer a refund or replacement (unless you select the insured shipping option)

This includes situations where delivery attempts fail or the parcel is returned or lost as a result of address errors. Please ensure all shipping details are accurate at checkout, as responsibility for address accuracy rests with the customer.